Another Darned Aggravation?

Attorneys Dreams Answered?
Additional Dollars Added to my business costs?

W. C. Duke Associates has gained national recognition because our programs and consulting services are an innovative and affordable way to strengthen sales and service while providing a powerful risk management tool concerning potential ADA complaints.

We help our clients go beyond physical access issues, because the ADA isn't just architectural concerns. It is a civil rights law that mandates companies “modify their policies, practices and procedures to avoid discrimination.”   In other words— “Attitudinal Access.”

Restaurant server and guest using a motorized wheelchair.   
  So ADA can also mean
         Attitude
       D
etermines
       A
ccessibility.

How do you think you measure up in the Attitude Department?
Take our quiz and see how you do.


“Accessibility is not the same as hospitality. So often people with disabilities are treated as a problem to be dealt with rather than a valued customer.”
Cyndi Jones, Executive Director Center for an Accessible Society

employee talking with customer using a wheelchair

Sometimes people's attitudes can be the biggest handicaps persons with disabilities have to face.

Not only does W. C. Duke Associates ensure our clients comply with the customer service requirements of the ADA by being "disability friendly", but we also assist them in meeting the human resources requirements of this law.

By using our expertise, you can access a powerful, but overlooked, consumer market who makes the ADA mean

Additional
Dollars
Available.

Did you know the market of persons with disabilities is the largest customer base in the nation?

Click on the money to see the size of this market is and their spending power.   

hand holding twenty dollar bills



W. C. Duke delivers creative and customized ADA solutions. We can develop training programs in a broad range of disability initiatives for you to...

 

scissors cutting red tape
Let us help you cut through the red tape of the ADA.

Click on the scissors to learn about our company's services to help you open your doors even wider to more than 50 million Americans with disabilities.
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“If you always do what you always did, then you'll always
get what you always got”

Frederick Deming

 

 

What does ADA mean to you?

 

 

 

 

 

 

 

 

 


 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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                                                            W. C. Duke Associates, Inc.
                                                      8049 Ormesby Lane, Woodford, VA
                                                       804.633.6752 voice/TTY
                                                    www.wcduke.com
                                                  www.disabilityetiquette.com
                                                       © 1999-2008 W. C. Duke Associates, Inc.

                                          ALL RIGHTS RESERVED