American
Airlines
American Express
Denny’s
Embassy Suites
Hampton Inns
Harrah’s Entertainment
Holiday Inns
John Q. Hammons Hotels
Long John Silver’s
Shell Oil
Six Continents Hotels
Texaco
and a large central Florida entertainment complex having
4 theme parks, multiple resorts,merchandising, and cruise
ships.
Above:Rob
Connally, a Harrah's executive, presents
a
certificate of appreciation to Paul Duke, one of the founders
of the Opening Doors® program.
Left:
American Express introduced us to new clients through their
Diverse Business Partnership Program.
Center:
Alvenia Rhea Albright, formerly of American Express, and
executives from the National Dental Association at a disability
luncheon American Express hosted for their business partners.
Clients
using generic programs include
AmeriSuites
Freedom Communications
Illinois Department of of Rehabilitation
Microtel Inns & Suites
Mid-Michigan Regional Medical Center
New Mexico Governor's Committee on the Concerns of the Handicapped
Prime Hospitality Corporation
Stone Mountain Park
U. S. Franchise Systems, Inc.
University of Alabama
Virginia Tourism Corporation
Wellsley Inns
Windsor Capital Group
Here's
what our clients and the community of persons with disabilities
think about our programs.
EXECUTIVES
I
am convinced that the business and disability communities
can build alliances and make the promises of the ADA a reality.
Your work in this area is advancing the effort.
Ralph
F. Boyd, Jr., Assistant Attorney General, U. S. Department
of Justice
Opening Doors®
teaches good hospitality, knowing how to take care of guests
no matter what their needs are. Your program encourages
employee initiative to provide guests with the quality customer
service they deserve.
Lou
Weckstein, President, John Q. Hammons Hotels, Inc.
This
program represents an important change from the typical
ADA seminar..."do these things to stay out of trouble."
Opening Doors® was the highest rated workshop at our
annual human resources conference.
Mark
Ernst, Vice President Human Resources, Autobytel.com
The
program has been well-received by employees. They appreciate
having knowledge they haven’t
had. A lot of employees just have a natural fear of dealing
with people with disabilities. This program removes a lot
of that fear. It has been highly successful.
Don
Elkington, Former Manager of Leadership Development, Promus
Hotels, Corp.
We
believe the existence of this program has already had the
effect of discouraging numerous ADA claims. ... I am certain
that Long John Silver’s,
Inc. will avoid significant legal exposure by virtue of
having the program as well as the goodwill the existence
of the program will create.
Whayne
M. Hougland, Vice President Dispute Solutions, Former Vice
President and Legal Counsel of Long John Silver's Restaurants.
Inc.
Never
has a training program received such high marks by our employees.
Clyde
E. Culp, Former Chief Executive Officer, Embassy Suites
Hotels
MANAGEMENT
Your
Opening Doors program should be a basic training program
for all hotels. Our employees, from housekeeping to managers,
praised your practical approach. When the entire hotel staff
is enthusiastic about a training program, then you have
developed an innovative product!
Hotel
Manager, Renaissance Hotel, Washington, D.C.
Finally
I have a guest-service training video specifically for the
hospitality field that is from the view point of customers
having disabilities.
Human
Resources Director, Orlando, FL Doubletree Guest Suites
DISABILITY
LEADERS
Your
program is excellent and very much needed. Too often people
do not think. Your program covers much of what needs to
be said. Changing the way people think and treat others
is an on-going process.
Vice
President, Communications, National
Easter Seal Society
Your
video and activity book should be required for not just
hotel employees, but for the general public as well. It
shows that with minimal effort, people with disabilities
can be easily accommodated and served.
Executive
Director, Center on Deafness
