W. C. Duke Hopsitality Programs
 

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Never has a training program received
such high marks by our employees.

Clyde E. Culp, Former President and CEO of Long John Silver's Restaurants, Inc.

 

 

Your personnel learn such important skills as

  • The Ten Commandments of Disability Etiquette©
  • People-First language
  • Communication tips for customers with hearing or speech impairments
  • Money-handling and credit card protocols for customers who are blind or have low vision
  • Escorting and orienting guests with visual impairments
  • Wheelchair etiquette
  • Emergency and safety procedures (a major concern of customers with disabilities since 9/11)
  • Access issues
  • Operational procedures

 


Hospitality Programs

Hotel Hospitality


ALL DVDs HAVE A SITE LICENSE FOR USE AT ONE LOCATION.

 

Our programs are affordably priced so every property can have a DVD to train newly-hired personnel as soon as possible. Remember, a chain is only as good as its weakest link. Besides being excellent customer service training programs, Opening Doors® offers a high level of risk management concerning potential ADA complaints.

PLEASE CONTACT US AT 804-633-6752 FOR PURCHASING A PROGRAM.

WE ACCEPT AMERICAN EXPRESS OR PURCHASE ORDERS FROM BUSINESSES.

 



The Limited-Service Lodging DVD

40-minute training DVD divided into 4 ten-minute sections; leaders' activity book and training overheads on CD.

Cost: $129 PER PROPERTY* plus shipping & applicable sales tax

Product Number 1500

 

Lodging Brochure Master CD

PDF Format Cost: $45 yearly licensing fee with purchase of DVD.

Product Number 1210


The Full-Service Lodging DVDs for Hotels with Food and Beverage Service

One 40-minute training DVD divided into 4 ten-minute sections, and one 18-minute food service DVD; CD with leaders' activity books (one for lodging and one for food service), and training overheads.

Cost: $219 PER PROPERTY* plus shipping & applicable sales tax

Product Number 1550

 

Lodging and Restaurant Brochure Masters CD

PDF Format Cost: $55 yearly licensing fee with purchase of Full Service DVD.

Product Number 1215


The Restaurant DVD Training Program

18-minute training DVD divided into 4 sections; CD with leaders' activity book and training overheads.

Cost: $99 PER FACILITY* plus shipping & applicable sales tax

Product Number 1202

 

Restaurant Employee Brochure CD

PDF Format Cost: $45 yearly licensing fee
with purchase of DVD

Product Number 1205



Spanish Full-Service Lodging/Hospitality DVD

48 minute training DVD divided into 4 twelve-minute sections. Topics cover lodging and food service.

Cost: $55 PER FACILITY*plus shipping & applicable sales tax

Product Number 1601

Prerequisite: Must purchase Limited, Full-Service Lodging or Hospitality DVD in English.


Lodging and Food Service Brochure Masters (Spanish)

Cost: $45 yearly licensing fee

Prerequisite: Full-Service Lodging/Hospitality DVD in Spanish.

Product Number 1602

 

DOWNLOAD ORDER FORM.




Manager in wheelchair with Paul Duke

A general manager gets a "wheelchair view" of his facility while Paul Duke guides him through the finer points of navigation and access.

 

 

 


 

 

Company History | Media Attention |Client List |Speaking Invitations | Success Stories |Disability Market

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                                                            W. C. Duke Associates, Inc.
                                                      8049 Ormesby Lane, Woodford, VA
                                                       804.633.6752 voice/TTY
                                                    www.wcduke.com
                                                www.disabilityetiquette.com
                                                       © 1999-2008 W. C. Duke Associates, Inc.

                                          ALL RIGHTS RESERVED