W. C. Duke Hopsitality Programs
 

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Never has a training program received
such high marks by our employees.

Clyde E. Culp, Former President and CEO of Long John Silver's Restaurants, Inc.

 

 

Your personnel learn such important skills as

  • The Ten Commandments of Disability Etiquette©
  • People-First language
  • Communication tips for customers with hearing or speech impairments
  • Money-handling and credit card protocols for customers who are blind or have low vision
  • Escorting and orienting guests with visual impairments
  • Wheelchair etiquette
  • Emergency and safety procedures (a major concern of customers with disabilities since September 11)
  • Access issues
  • Operational procedures

Your business can receive Opening Doors® certification, which includes permission to use our logo in any promotional materials (based on a yearly licensing fee and documentation that the program is being used). Certified properties receive logo advertising slicks, logo decals.


Hospitality Programs

Hotel Hospitality


ALL VIDEOS HAVE A SITE LICENSE FOR USE AT ONE LOCATION.

Each video has a serial number which allows access to our toll-free customer service number and two ADA phone consultations.

Our programs are affordably priced so every property can have a video to train newly-hired personnel as soon as possible. Remember, a chain is only as good as its weakest link. Besides being excellent customer service training programs, Opening Doors® offers a high level of risk management concerning potential ADA complaints.

WE SELL ONLY TO BUSINESSES, NOT TO INDIVDUALS. PLEASE CONTACT US AT 804-633-6752 IF YOU ARE PURCHASING THROUGH A PRIVATE ACCOUNT USING PAY PAL. YOU CAN GIVE US THE INFORMATION FOR THE SITE LICENSE BEFORE YOU ORDER ON LINE.



The Limited-Service Lodging Video

40 minute training video divided into 4 ten-minute sections, leaders' activity book, and 25 employee brochures.

Cost: $99 PER PROPERTY plus shipping & sales tax

Product Number 1500

Lodging Employee Brochures Package of 25 brochures

Cost: $7.95 plus shipping and sales tax

Product Number 1505

Lodging Brochure Masters

Cost: $25 yearly licensing fee

Product Number 1210


The Full-Service Lodging Video for Hotels with Food and Beverage Service

48 minute training video divided into 4 twelve-minute sections, leaders' activity books (one for lodging and one for food service), 25 lodging employee brochures, and 25 restaurant employee brochures.

Cost: $179 PER PROPERTY plus shipping & sales tax

Product Number 1550

Lodging Employee Brochures Package of 25 brochures

Cost: $7.95 plus shipping and sales tax

Product Number 1505

Restaurant Employee Brochures Package of 25 brochures

Cost: $7.95 plus shipping and sales tax

Product Number 1205


Lodging and Restaurant Brochure Masters

Cost: $35 yearly licensing fee

Product Number 1215


The Restaurant Video Training Program

18 minute training video divided into 4 sections and leaders' activity book.

Cost: $59.95 PER FACILITY* plus shipping & sales tax

Product Number 1202

Restaurant Employee Brochures Package of 25 brochures

Cost: $7.95 plus shipping and sales tax

Product Number 1205

Restaurant Brochure Masters

Cost: $25 yearly licensing fee

Product Number 1220


Spanish Full-Service Lodging/Hospitality Video

48 minute training video divided into 4 twelve-minute sections. Topics cover lodging and food sevice.

Cost: $30 PER FACILITY plus shipping and sales tax

Product Number 1601

Prerequisite: Must purchase Limited, Full-Service Lodging or Hospitality Video in English.

 

Lodging and Food Service Brochure Masters (Spanish)

Cost: $35 yearly licensing fee

Prerequisite: Limited, Full-Service Lodging or Hospitality Video in English.



Manager in wheelchair with Paul Duke

A general manager gets a "wheelchair view" of his facility while Paul Duke guides him through the finer points of navigation and access.

 

 

 


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                                                            W. C. Duke Associates, Inc.
                                                      8049 Ormesby Lane, Woodford, VA
                                                       804.633.6752 voice/TTY
                                                    www.wcduke.com
                                                www.disabilityetiquette.com
                                                       ©
1999-2003 W. C. Duke Associates, Inc.
                                          ALL RIGHTS RESERVED