The
Opening Doors® programs
do “mind ramping.”
This
includes establishing employee comfort levels with customers
having disabilities, plus teaching practical skills, not
just sensitivity or awareness. These are disability etiquette
programs developed by persons with disabilities specifically
for service industries.
Why
do you need Opening Doors®?
If
you and your employees haven’t been around family members,
friends, or neighbors with disabilities, then it hasn’t
been part of your life experience. You are inexperienced
about what to say or what to do. This inexperience and uncertainty
can lead to discomfort in being around persons with disabilities.
A
Harris Poll showed that 58% of all Americans are uneasy
around persons with disabilities.
47% feel actual fear.
"For
success, attitude is equally
as important as ability."
Harry
F. Banks
The
Opening Doors® programs ......
as
training time is limited. The programs are divided into
modules lasting 10 to 12 minutes.
so
they can learn not only practical skills, but also understand
WHY these skills are important for your customers with
disabilities.
The
programs help your employees conquer their discomfort
in serving or working with persons having disabilities.
They
can anticipate these customers' specific needs, and then
deliver beyond their expectations.
as
a practical way to integrate disability issues into your
existing customer service or diversity training.
with
innovative videos, interactive media/activities and manuals
based on important issues developed by people having disabilities.
The
programs generate discussions, sharing of ideas, and developing
solutions to problems and situations experienced by persons
with disabilities.
All
of our trainers have physical, sensory, or hidden disabilities.
They bring a wealth of abilities, experiences, and knowledge
to your staff and training personnel.
Disney, a service dog, demonstrates how she turns light
switches on and off for Janet, her person.
by
maximizing program content retention by using TPR —
Total Physical Response in which your employees see, hear,
and do.
Your
employees are able to look at your facility from the perspective
of your customers and employees with disabilities.
by
providing managers and supervisors with direction, specific
skills, and confidence to handle uncertain situations.
Learn
how to teach the program and facilitate the interactive
media/activities.
Receive information about cost-effective ways to meet and
exceed ADA compliance, plus marketing tips on how to access
the huge disability market of 54 million Americans.
Your
business is immediately certified as an Opening Doors®
facility, offering a high level of risk management concerning
potential ADA complaints. Businesses choosing this level
have access to W. C. Duke Associates, Inc. toll-free customer
service hotline for consultation on ADA issues.
Employees
practice their Opening Doors® skills in
