News U Can Use
The New ADA, 2010 Standards
Just when you thought the Americans with Disabilities Act (ADA) was old hat, passé, a thing of the past, or a checked box on your business to-do list, the 20-year old law has had significant revisions as of 2010. It These new minimum requirements, which will go into effect March 15, 2012, will affect more than 7 million businesses. All businesses that serve the public must provide equal opportunity for customers with disabilities. How will these changes affect you?
ALERT: Pool lift requirement for existing pools delayed until January 31, 2013.
Is Your Hotel A Sitting Duck for ADA Litigation?
You may be familiar with a carnival shooting gallery with artificial ducks that move from side to side while participants try their luck at shooting them for inexpensive prizes. If the duck slows down it becomes very easy to shoot it.
When it comes to the following ADA issues, your hotel may be a target.
In the past, emphasis on complying with the ADA has been about physical access. While being able to enter your restaurant, access services, and use the public restroom are important, equally essential is an awareness of their specific requirements and an attitude of respect for the unique needs of your customers with disabilities. It’s important your staff is able to do their BEST.
Preventing Hearing Damage
Have you ever heard of iPod ear? It's a new phenomenon that will be adding younger people to the disability population. What causes it and how can you prevent it?
Measuring the Effectiveness of Your Customer Service Training
How do you know all that training you do is really working? If your employee turnover is high, your philosophy may be, "Why train them when they are going to leave." Yeah, but what if you don't train them and the stay? How can you get the most for your training dollars?
Manager's Report Writing Tool
A "must have" for managers and anyone else having a mental block during report writing.
What Were They Thinking?
If you think you have problems with the TSA when traveling, travelers with disabilities, seniors, and their families are exposed to bureaucracy run amok. The following article from WJBK-TV in Detroit takes insensitivity to a whole new level.
A Picture Is Worth A Thousand Words
Rogues Gallery Of Compromised Access