news u can use 4 your bizness

amputee reading newspaper

Did You Know?

In the last 10 minutes, 490 Americans became disabled.
National Safety Council®, Injury Facts®

90% of disabilities are caused by illnesses.
JHA Disability Fact Book, 2008 Edition

Nearly 1 in 5 Americans will become disabled for 1 year or more before the age of 65.
Life and Health Insurance Foundation for Education

Almost 3 in 10 workers entering the workforce today will become disabled before retirement.
Social Security Administration

News U Can Use

The New ADA, 2010 Standards

Just when you thought the Americans with Disabilities Act (ADA) was old hat, passé, a thing of the past, or a checked box on your business to-do list, the 20-year old law has had significant revisions as of 2010. It These new minimum requirements, which will go into effect March 15, 2012, will affect more than 7 million businesses. All businesses that serve the public must provide equal opportunity for customers with disabilities. How will these changes affect you?

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ALERT: Pool lift requirement for existing pools delayed until January 31, 2013.


Is Your Hotel A Sitting Duck for ADA Litigation?

You may be familiar with a carnival shooting gallery with artificial ducks that move from side to side while participants try their luck at shooting them for inexpensive prizes. If the duck slows down it becomes very easy to shoot it.

When it comes to the following ADA issues, your hotel may be a target.

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Food Service

In the past, emphasis on complying with the ADA has been about physical access.  While being able to enter your restaurant, access services, and use the public restroom are important, equally essential is an awareness of their specific requirements and an attitude of respect for the unique needs of your customers with disabilities. It’s important your staff is able to do their BEST.

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Preventing Hearing Damage

Have you ever heard of iPod ear? It's a new phenomenon that will be adding younger people to the disability population. What causes it and how can you prevent it?

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Measuring the Effectiveness of Your Customer Service Training

How do you know all that training you do is really working? If your employee turnover is high, your philosophy may be, "Why train them when they are going to leave." Yeah, but what if you don't train them and the stay? How can you get the most for your training dollars?


Manager's Report Writing Tool

A "must have" for managers and anyone else having a mental block during report writing.

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What Were They Thinking?

If you think you have problems with the TSA when traveling, travelers with disabilities, seniors, and their families are exposed to bureaucracy run amok. The following article from WJBK-TV in Detroit takes insensitivity to a whole new level.

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A Picture Is Worth A Thousand Words

Rogues Gallery Of Compromised Access