"We
have to “ramp” the human mind or the rest of the ramps won’t
work."George Covington, Former White House Advisor on Disability Issues
"We
have to “ramp” the human mind or the rest of the ramps won’t
work."
George Covington, Former White House Advisor on Disability Issues
Our Opening Doors® programs do “mind ramping.”
This includes establishing employee comfort levels with customers having disabilities, plus teaching practical skills, not just sensitivity or awareness. These are disability etiquette programs developed by persons with disabilities specifically for service industries.
Why do you need Opening Doors®?
If you and your employees haven’t been around family members, friends, or neighbors with disabilities, then it hasn’t been part of your life experience. You are inexperienced about what to say or what to do. This inexperience and uncertainty can lead to discomfort in being around persons with disabilities.
A Harris Poll showed
that 58% of all Americans are uneasy around persons with disabilities. 47%
feel actual fear.
The Opening
Doors® programs .......
Are designed for flexible implementation
as training time is limited. The programs are divided into modules lasting 10 to 12 minutes.
Target
all employees having customer contact
so they can learn not only practical skills, but also understand WHY these skills are important for your customers with disabilities.
The programs help your employees
conquer their discomfort in serving or working with persons having disabilities.
They can anticipate
these customers' specific needs, and then deliver beyond their expectations.
Are
fun and entertaining
with innovative videos, interactive media/activities and manuals based on important issues developed by people having disabilities.
The programs generate discussions, sharing of ideas, and developing solutions to problems and situations experienced by persons with disabilities.
Encompass
all learning styles for retention
by maximizing program content retention by using TPR — Total Physical Response in which your employees see, hear, and do.
Your employees are able to look at your facility from the perspective of your customers and employees with disabilities.
Can be part of new-hire orientation
as a practical way to integrate disability issues into your existing customer service or diversity training.
Give interviewing, hiring, and supervision skillsby providing managers and supervisors with direction, specific skills, and confidence to handle uncertain situations.
Offer industry-specific materials
for hospitality, food service, entertainment, retail, banking, and financial services. Now available for purchase on the web— hospitality and food service programs!
We have additional information available in several formats.
Demonstration
Video CD-ROM
PDF
Format 
“Even
if you’re on the right track,
you’ll get run over if you just sit there.”
Will Rogers
W. C. Duke Associates also offers ...
Train-the-Trainer
Programs and On-site Training
Customized Training Programs
Feel free to contact us for a proposal.
“Untrained,
unmotivated employees are murder on your business.”
Bill Gillette
Check
out our client list and recommendations
for companies using our services to train and motivate their employees.
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W.
C. Duke Associates, Inc.
8049
Ormesby Lane, Woodford, VA
804.633.6752
voice/TTY
www.wcduke.com
www.disabilityetiquette.com
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1999-2003 W. C. Duke Associates, Inc.
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