Training Programs
Your personnel learn important, practical skills such as
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The Ten Commandments of Disability Etiquette©
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People-first language
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Communication tips for customers with hearing or speech disabilities
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Money-handling and credit card protocols for customers who are blind or have low vision
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How to escort and orient clients with visual disabilities
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Wheelchair etiquette
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Emergency and safety procedures (a major concern of customers with disabilities since 9/11)
And other valuable information including
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Access issues
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Operational procedures
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Plus much more
Our programs are affordably priced so every location can have a DVD to train newly-hired personnel as soon as possible. Remember, a company is only as good as its weakest link. Besides being excellent customer service training programs, Opening Doors® offers a high level of risk management concerning potential ADA complaints.
Hospitality Programs
Limited Service Lodging
40-minute training DVD divided into 4 ten-minute sections; leaders' activity book and training overheads on CD.
Cost: $99 PER PROPERTY* plus shipping & applicable sales tax
Product Number 1500
Please contact us for bulk orders greater than 10 programs.
Full-Service Lodging for Hotels with Food and Beverage Service
One 40-minute training DVD divided into 4 ten-minute sections, and one 18-minute food service DVD; CD with leaders' activity books (one for lodging and one for food service), and training overheads.
Cost: $139 PER PROPERTY* plus shipping & applicable sales tax
Product Number 1550
Please contact us for bulk orders greater than 10 programs.
Food Service Training Program
18-minute training DVD divided into 4 sections; CD with leaders' activity book and training overheads.
Cost: $69 PER FACILITY* plus shipping & applicable sales tax
Product Number 1202
Please contact us for bulk orders greater than 10 programs.
Spanish Full-Service Lodging
48 minute training DVD divided into 4 twelve-minute sections. Topics cover lodging and food service.
Cost: $40 PER FACILITY* plus shipping & applicable sales tax
Product Number 1601
Prerequisite: Must purchase Limited or Full-Service Lodging DVD in English.