How Do You Measure Up?
How would you and your employees answer these five questions in disability etiquette?
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A customer with a dog enters your facility. The customer says it is an assistance animal. Can your employees ask for any certification that this is an assistance animal?
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If you could not understand what a job applicant with a speech impairment is saying,what steps can you take to facilitate communication?
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How do you modify your procedures for customers using wheelchairs if they encounter any barrier such as a counter?
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What special devices does your business have for communicating with customers having hearing impairments? Do your employees know how to use these devices?Do they know how to accept a call from the state telecommunications relay center?
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What are the correct procedures for handling money, giving change, or processing credit cards for customers who are blind?
You may download this quiz in a PDF format to give to your employees.
* Etiquette Quotient
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